Every journey, perfectly communicated
Booking confirmations, real-time travel updates, concierge support, and loyalty rewards — all on the WhatsApp channel your travellers already have on their phone.
Trusted by airlines, hotels, travel agencies, and OTAs around the world.
The challenge is real
The industry is evolving fast.
Can your communications keep up?
Travellers miss critical updates
Flight delays, gate changes, and booking modifications buried in email don't reach travellers in time. WhatsApp notifications get read in minutes.
Customer service expectations have never been higher
Travellers expect instant answers — at midnight before a flight, or from a hotel lobby with no laptop. WhatsApp support meets them wherever they are.
Loyalty programmes aren't driving repeat bookings
Points that customers don't know about can't influence bookings. Real-time WhatsApp loyalty updates change behaviour at exactly the right moment.
How Cincht helps
WhatsApp is the most powerful customer channel. We make it work for Travel & Hospitality.
Cincht is the WhatsApp Business platform trusted by businesses in travel & hospitality to automate communication, reduce manual work, and build stronger customer relationships.
Talk to an expertBooking confirmations & itineraries
Send beautiful, rich booking confirmations with full itinerary details, maps, and check-in links directly to WhatsApp.
Real-time travel alerts
Instantly notify travellers of flight delays, gate changes, hotel check-in reminders, and transport updates.
Concierge bot & in-destination support
Let travellers ask questions, request services, and get recommendations via WhatsApp throughout their journey.
Loyalty rewards & upsell campaigns
Send personalised loyalty point updates, exclusive member offers, and upgrade prompts at the right moment.
increase in repeat bookings with WhatsApp loyalty updates
Our guests now feel like they have a personal concierge. WhatsApp support through Cincht handles 80% of in-stay queries without involving our front desk — and guest satisfaction is at an all-time high.
Sofia Andreou
Director of Guest Experience, Azure Collection Hotels
How it works
Pre-trip communication that builds anticipation
The experience starts before the traveller leaves home. Cincht lets you send rich pre-trip content that reduces anxiety, drives upsells, and sets expectations perfectly.
- Rich booking confirmation: send PDF tickets, hotel vouchers, and Google Maps links via WhatsApp
- Pre-trip checklist: send packing reminders, visa requirements, and check-in instructions 48 hours before departure
- Upsell opportunities: offer room upgrades, travel insurance, and transfers via WhatsApp at the right moment
Built for scale
Real-time updates that keep travellers calm
The most stressful travel moments are caused by information gaps. Cincht makes sure your travellers always know what's happening — as it happens.
- Flight & transport alerts: trigger instant WhatsApp notifications on delays, cancellations, and gate changes
- Hotel check-in reminders: send directions, door codes, and WiFi details 30 minutes before arrival
- In-destination updates: restaurant reservations, activity reminders, and weather alerts throughout the stay
Customer success
WhatsApp concierge that scales your service team
Great hospitality is personal. But it doesn't have to be manual. Cincht's AI handles common in-stay requests on WhatsApp — freeing your team for the moments that genuinely need a human touch.
- In-stay requests: room service, housekeeping, wake-up calls, and taxi bookings handled via WhatsApp chat
- Destination recommendations: personalised restaurant, activity, and attraction suggestions powered by AI
- Post-stay: automated check-out summary, feedback request, and loyalty point update via WhatsApp
All Travel & Hospitality use cases on Cincht
Explore more
Other industries
E-COMMERCE & RETAIL
Turn every chat into a checkout
From the first browse to the hundredth reorder, Cincht powers WhatsApp conversations that recover carts, confirm orders, and keep customers coming back.
FINANCIAL SERVICES
Conversations your customers can bank on
Build reliable, secure, and compliant customer experiences on a WhatsApp platform designed for modern financial services — from banks and fintechs to insurance and lending.
HEALTHCARE
Better patient outcomes start with better communication
A secure, scalable way to engage patients and reduce administrative burden — appointment reminders, prescription alerts, and care follow-ups, all on WhatsApp.
Get started
Give every traveller a 5-star communication experience
Travel brands using Cincht see higher satisfaction scores, more repeat bookings, and dramatically lower support costs.