Refund Policy

Cincht offers a 30-day money-back guarantee for new Starter and Business Pro subscriptions. If you are not satisfied for any reason, contact us within 30 days of your first payment and we will issue a full refund with no questions asked. This guarantee applies only to your first subscription payment. Subsequent monthly or annual payments are non-refundable except as outlined below.

If you purchase an annual subscription and wish to cancel before the end of the term: • Within the first 30 days: Full refund (covered by money-back guarantee) • After 30 days: Pro-rated refund for remaining complete months, less a 10% processing fee • Partial months are not refunded

Monthly subscriptions can be cancelled at any time. Your access continues until the end of the current billing period. No refund is issued for the current billing month.

Refund terms for Enterprise and custom plans are governed by your individual contract. Please refer to your service agreement or contact your account manager.

Cincht's free trial period does not require a credit card and no charge is made during the trial. Once you upgrade to a paid plan, the standard refund policy applies from the date of first payment.

Affiliate commissions are reversed for any referred customer who receives a refund or initiates a chargeback. Commissions are also reversed for cancelled subscriptions within the refund period. This applies even if commissions have already been paid out, in which case the amount may be deducted from future commissions.

To request a refund: 1. Email billing@cincht.com with subject "Refund Request" 2. Include your account email and reason for refund 3. We will review and process eligible refunds within 5–10 business days 4. Refunds are returned to the original payment method

If you believe a charge was made in error, please contact us before initiating a chargeback. Chargebacks incur a USD $25 processing fee and may result in account suspension. We are committed to resolving billing disputes fairly and promptly.