Turn every chat into a checkout
From the first browse to the hundredth reorder, Cincht powers WhatsApp conversations that recover carts, confirm orders, and keep customers coming back.
Trusted by 1,200+ retail and e-commerce brands using Cincht.
The challenge is real
The industry is evolving fast.
Can your communications keep up?
Abandoned carts are costing you sales
Over 70% of carts are abandoned. Reaching customers hours later via email is too slow — WhatsApp messages are read in under 5 minutes.
Post-purchase silence kills loyalty
Customers who don't hear from you after an order worry. A single delivery update on WhatsApp dramatically cuts support tickets and increases repeat purchase rates.
Promotions no longer cut through
Email open rates have collapsed. WhatsApp messages hit 98% open rates. If your campaigns are stuck in inboxes, you're leaving revenue on the table.
How Cincht helps
WhatsApp is the most powerful customer channel. We make it work for E-commerce & Retail.
Cincht is the WhatsApp Business platform trusted by businesses in e-commerce & retail to automate communication, reduce manual work, and build stronger customer relationships.
Talk to an expertRecover abandoned carts
Trigger personalised WhatsApp messages within minutes of cart abandonment — with a one-tap checkout link.
Real-time order updates
Send automated order confirmations, shipping alerts, and delivery notifications on the channel customers actually check.
Broadcast campaigns that convert
Reach opted-in customers with targeted promotions, product launches, and flash sales — at 3–5× the conversion of email.
Always-on support bot
Let AI handle order status, returns, and FAQs 24/7. Human agents step in only when it matters.
higher conversion vs email campaigns
We recovered $140k in abandoned carts in our first month. The WhatsApp cart reminders just work — customers respond because it feels personal, not spammy.
Amara Nkosi
Head of Growth, StyleHive
How it works
Personalised messages that feel one-to-one
Generic blasts are just noise. Cincht lets you personalise every WhatsApp message at scale — automatically pulling in the customer's name, order details, product images, and loyalty points.
- Dynamic templates: insert order IDs, product names, prices, and tracking links automatically
- Trigger on real events: purchase, shipment, delivery, return request, review prompt
- A/B test message copy, send time, and CTA — all inside Cincht
Built for scale
Infrastructure built for peak sale days
Black Friday. Singles' Day. Flash sales. These are the moments that matter most — and when infrastructure tends to buckle. Cincht scales to handle your highest-volume send days without degradation.
- Broadcast to 100,000+ opted-in contacts in minutes with intelligent send-rate management
- Automatic queue management prevents Meta rate-limit errors during high-volume campaigns
- Real-time delivery tracking shows open and read status per contact as messages land
Customer success
Build the post-purchase experience customers talk about
The order confirmation is just the beginning. Cincht lets you design automated WhatsApp journeys that turn one-time buyers into loyal advocates.
- Post-delivery review requests: automatically ask for a review 2 days after delivery
- Loyalty programme: send point balances, tier upgrades, and exclusive member offers
- Win-back campaigns: re-engage lapsed customers with personalised offers via WhatsApp
All E-commerce & Retail use cases on Cincht
Explore more
Other industries
FINANCIAL SERVICES
Conversations your customers can bank on
Build reliable, secure, and compliant customer experiences on a WhatsApp platform designed for modern financial services — from banks and fintechs to insurance and lending.
HEALTHCARE
Better patient outcomes start with better communication
A secure, scalable way to engage patients and reduce administrative burden — appointment reminders, prescription alerts, and care follow-ups, all on WhatsApp.
TECHNOLOGY & SAAS
Build products users actually engage with
Cincht gives SaaS and tech companies a WhatsApp channel for onboarding, activation, support, and retention — without the eng overhead of building it from scratch.
Get started
Ready to turn WhatsApp into your best-performing channel?
Join 1,200+ retailers using Cincht to recover carts, reduce support costs, and build customer loyalty on WhatsApp.