Privacy Policy

Effective Date: February 13, 2026

Important Notice

Please read this Privacy Policy carefully before using our services. It describes how we collect, use, and protect your personal information. By accessing or using Cincht, you acknowledge that you have read, understood, and agree to be bound by this policy.

If you do not agree with any part of this Privacy Policy, you must not use our service.

1. What This Privacy Policy Covers

This Privacy Policy applies to the Cincht WhatsApp Business Platform service ("Service"), including our website, applications, and any related services. It covers:

Personal information we collect from you
How we use and share that information
Your rights regarding your personal data
How we protect your information
Our practices regarding cookies and similar technologies

This policy does not apply to third-party services, including Meta (WhatsApp), payment processors, or other integrations you may connect to the Service. Those services have their own privacy policies.

2. Information We Collect

2.1 Information You Provide

Account information (name, email, phone number)
Business information (company name, address, industry)
Payment information (processed securely through third-party providers)
Content you create (messages, templates, contacts)

2.2 Automatically Collected Information

Usage data (how you interact with our platform)
Device information (IP address, browser type, operating system)
Log data (access times, pages viewed, features used)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information:

With service providers who assist us in operating our platform
With Meta (WhatsApp) as required for WhatsApp Business API integration
When required by law or to protect our rights
In connection with a business transfer (merger, acquisition, etc.)
With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption in transit and at rest
Regular security assessments and updates
Access controls and authentication
Secure data centers with physical security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to processing of your personal data
Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@cincht.com

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@cincht.com
Address: Cincht, San Francisco, CA, USA