Build products users actually engage with
Cincht gives SaaS and tech companies a WhatsApp channel for onboarding, activation, support, and retention — without the eng overhead of building it from scratch.
Trusted by SaaS teams who ship fast and need communication infrastructure that keeps up.
The challenge is real
The industry is evolving fast.
Can your communications keep up?
Users are dropping off during onboarding
60–70% of signups never see the 'aha moment'. Proactive WhatsApp nudges at the right step in onboarding recover users that email flows miss entirely.
Support tickets are piling up
Your team is drowning in repetitive tickets. A WhatsApp support bot resolves the most common issues instantly — and escalates the rest with full context.
Churned users don't come back on their own
Once a user goes dark, email win-back campaigns barely work. WhatsApp reaches them where they are, with open rates that actually make re-engagement possible.
How Cincht helps
WhatsApp is the most powerful customer channel. We make it work for Technology & SaaS.
Cincht is the WhatsApp Business platform trusted by businesses in technology & saas to automate communication, reduce manual work, and build stronger customer relationships.
Talk to an expertOnboarding activation flows
Guide new users through key activation steps on WhatsApp — nudging at the right moment based on their in-app behaviour.
Proactive support & alerts
Alert users before they file a ticket: downtime notices, usage limit warnings, payment failures, and billing alerts via WhatsApp.
Conversational support bot
Handle tier-1 support queries on WhatsApp 24/7, with smart escalation to human agents for complex issues.
Retention & churn prevention
Identify at-risk users and trigger personalised WhatsApp check-ins to re-engage them before they churn.
higher activation rate with WhatsApp onboarding vs email
We added Cincht's WhatsApp onboarding flow in one afternoon using the API. Trial-to-paid conversion jumped 22% in the first quarter. The ROI was obvious within 30 days.
Marcus Weiler
VP of Product, Stackbase
How it works
Onboarding flows that actually activate users
Most SaaS onboarding relies entirely on email — which users tune out. WhatsApp lets you reach new users the same way a colleague would: a quick message at exactly the right moment.
- Trigger-based messages: send WhatsApp nudges based on in-app events via Cincht's API or webhooks
- Milestone celebration: congratulate users when they complete a key setup step, driving momentum
- Human escalation: if a user is stuck for 48+ hours, route to a support agent with full context
Built for scale
Proactive alerts that prevent tickets before they're filed
Every support ticket that gets filed represents a user experience failure. Cincht lets you get ahead of problems with proactive WhatsApp alerts that keep users informed.
- Incident & downtime alerts: automatically notify affected users the moment an issue is detected
- Usage limit warnings: alert users when they're approaching plan limits before they hit a wall
- Payment failure recovery: send immediate WhatsApp notification with a one-tap payment update link
Customer success
Developer-friendly API — go live in hours, not weeks
Cincht's REST API is built for engineering teams that ship fast. Clean documentation, test mode, webhook support, and sample code let you integrate WhatsApp messaging without a lengthy onboarding process.
- REST API with full documentation, Postman collection, and code samples in Python, JS, PHP, and Go
- Webhooks for inbound messages, delivery status, and read receipts — real-time, reliable
- Test mode for staging: send messages to test numbers without touching production WABAs
All Technology & SaaS use cases on Cincht
Explore more
Other industries
E-COMMERCE & RETAIL
Turn every chat into a checkout
From the first browse to the hundredth reorder, Cincht powers WhatsApp conversations that recover carts, confirm orders, and keep customers coming back.
FINANCIAL SERVICES
Conversations your customers can bank on
Build reliable, secure, and compliant customer experiences on a WhatsApp platform designed for modern financial services — from banks and fintechs to insurance and lending.
HEALTHCARE
Better patient outcomes start with better communication
A secure, scalable way to engage patients and reduce administrative burden — appointment reminders, prescription alerts, and care follow-ups, all on WhatsApp.
Get started
Add WhatsApp to your product — without the infrastructure headache
Cincht's API lets your team integrate WhatsApp messaging in hours. See what's possible.