Every delivery tracked every customer informed
Real-time delivery notifications, shipment tracking, and automated customer communication — all on WhatsApp. Cincht keeps customers informed and reduces failed deliveries.
Trusted by logistics companies, last-mile couriers, and e-commerce fulfilment operations.
The challenge is real
The industry is evolving fast.
Can your communications keep up?
Failed deliveries are costing you money
Every failed delivery costs 2–3× the original delivery fee. Proactive WhatsApp notifications with a real-time ETA and one-tap reschedule dramatically cut failure rates.
WISMO calls are overwhelming your support team
"Where is my order?" (WISMO) accounts for up to 40% of all inbound support calls. Automated WhatsApp tracking eliminates the call before it's made.
Customers have zero visibility until it's too late
Customers who don't know where their delivery is can't prepare. Missed deliveries, wrong addresses, and access issues are almost always a communication failure.
How Cincht helps
WhatsApp is the most powerful customer channel. We make it work for Logistics & Delivery.
Cincht is the WhatsApp Business platform trusted by businesses in logistics & delivery to automate communication, reduce manual work, and build stronger customer relationships.
Talk to an expertReal-time delivery notifications
Send automated WhatsApp updates at every stage — shipment confirmed, out for delivery, arrived, delivered.
Live tracking links on WhatsApp
Share a live tracking link directly in WhatsApp so customers can follow their delivery without calling.
Delivery scheduling & rescheduling
Let customers confirm, reschedule, or redirect deliveries via WhatsApp — reducing failed delivery rates dramatically.
Proof of delivery & feedback
Automatically send delivery confirmation with a photo and collect customer satisfaction feedback immediately after.
first-attempt delivery success rate with WhatsApp notifications
Our failed delivery rate dropped from 12% to under 2% after implementing Cincht's WhatsApp notifications. Customers know exactly when to expect their parcel — and they're home.
Fatima Al-Hassan
Operations Director, SwiftMove Logistics
How it works
Proactive updates that stop the "where is my order?" call
WISMO calls are the most expensive, most preventable contact your support team handles. Cincht's automated WhatsApp delivery notifications eliminate them by keeping customers informed at every step.
- Dispatch notification: instant WhatsApp the moment the shipment leaves the warehouse, with tracking link
- Out for delivery alert: morning-of notification with estimated delivery window to ensure someone is home
- Delivered confirmation: instant delivery confirmation with photo proof and a one-tap feedback prompt
Built for scale
Delivery scheduling that prevents failure before it happens
The best time to prevent a failed delivery is before the driver sets off. Cincht's two-way WhatsApp scheduling lets customers confirm, reschedule, or redirect — in seconds.
- Delivery day confirmation: send a WhatsApp the morning of delivery asking the customer to confirm they'll be home
- One-tap reschedule: if they can't make it, let them pick a new slot directly in WhatsApp without calling
- Safe place instructions: allow customers to leave delivery instructions via WhatsApp before the driver arrives
Customer success
Last-mile communication that builds trust
Logistics companies that communicate well don't just deliver parcels — they build the kind of trust that keeps shippers coming back. Cincht makes every delivery feel premium.
- Branded WhatsApp number: send from your official business number with a verified business badge
- Rich notifications: include product images, delivery address confirmation, and driver ETA in the message
- Automated feedback: collect post-delivery ratings that go directly to your operations dashboard
All Logistics & Delivery use cases on Cincht
Explore more
Other industries
E-COMMERCE & RETAIL
Turn every chat into a checkout
From the first browse to the hundredth reorder, Cincht powers WhatsApp conversations that recover carts, confirm orders, and keep customers coming back.
FINANCIAL SERVICES
Conversations your customers can bank on
Build reliable, secure, and compliant customer experiences on a WhatsApp platform designed for modern financial services — from banks and fintechs to insurance and lending.
HEALTHCARE
Better patient outcomes start with better communication
A secure, scalable way to engage patients and reduce administrative burden — appointment reminders, prescription alerts, and care follow-ups, all on WhatsApp.
Get started
Deliver more first-time, every time — with WhatsApp
Logistics companies using Cincht see dramatically lower failed delivery rates, fewer WISMO calls, and higher customer satisfaction scores.